Frequently Asked Questions (FAQs)

On GeM, we are commited to make your journey easy and effective. Multiple resources are available for your better understanding in different formats e.g. Videos / PDF files / FAQs and LMS.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of seller process on Seller Videos . You can additionally download help PDFs from top-right corner of video window of any subject. Apart from Hindi and English. We are extending the resources availability in multiple Indian Languages.
Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
For better Price reasonability across all categories, GeM mandates a minimum discount on MRP during product listing. Therefore, the Seller(s) are required to offer minimum discount on the product(s).
GeM is commited for providing a fair play field for all the sellers. In case of any grievance related to deviation / concern related to buyers / sellers one can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.
It is a corner on GeM which provides an opportunity for agile and lean Startups to reach out to government buyers by offering products and services that are unique in concept, design, process and functionality through StartUp Runway corner.
Startup can register its innovative or unique in concept product/service on StartUp Runway by uploading the product details in the Seller Dashboard under #Startupindia link. The seller should be DPIIT (Department for Promotion of Industry and Internal Trade) registered startup.
Vendor rating is calculated on the basis of five Parameters as defined in the Vendor Rating Policy. The Five Parameters are:
1) Reliability of the Seller/Service Provider
2)Quality of the Delivery
3) Coverage of the Products in GeM Marketplace
4) Timely Delivery of Products/Services
5) Incident History
To know more, please refer the vendor rating document available on GeM under 'Resources->Sellers/service providers'
Yes, the Incident history of Suspended & Disabled Sellers/Service Provider would negatively impact the Vendor rating . Please refer the Vendor rating document for more details
The Vendor rating is displayed to the Buyers & Sellers on GeM Marketplace.
Business Cockpit offers a range of value added services to the OEMs on GeM related to the statistics and insights of their categories. Business Cockpit enables businesses to get deeper insights like value and volume of the business, re-seller data, Buyer information, coverage analysis etc.
Business Cockpit has been rolled out with Premium OEM Dashboard version. OEMs can subscribe to the Premium Dashboard version and have access to insights related to all the category data, granular level order details, month wise business trends at re-seller level , category Insights, catalog coverage, information on Bid/RA win / loss analysis along with the data export feature enabling OEMs to slice and dice data for greater business understanding.
"Key Person" validation fails, when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
There is an option in Seller Profile to “Update Aadhaar”; User can update Aadhaar details of ITR authorized signatory & his/her mobile number ,which is linked with Aadhaar & Verify. Once new Aadhaar is updated, "Key Person" validation may be performed again.On Aadhaar update, PAN Validation has to be reverified.
Your Office Locations' address should be same as the address mentioned in Income Tax Return (ITR). To rectify this error, the mandatory fields in the address are to be updated as per the address mentioned in Income Tax Return (ITR).
This happens, when your UAM number has not been validated. To rectify this error, you will have to click on the checkbox “Are you registered with MSME?”, enter UAM number then provide Mobile number / Aadhaar number ( registered with UAM at the time of applying MSME).
The seller can provide multiple Bank Account Numbers but only one can be marked as "Primary" by clicking on the corresponding checkbox labeled "Is Primary Account". This Bank Account will be used for receiving payments once verified by PFMS.
To change "Constitution Type" of your organisation, You need to visit "My Account" and click on Change Constitution Type. Kindly note that Change Constitution Type is allowed only once. On updation of Constitution Type, all the verification will have to be done again to complete your Profile.
"PAN Validation" fails when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
Tax validation failures are attributed to mismatch in data provided to GeM and that present in your ITR.
Cases further differ basis constitution type and ITR type.
1. For ITR6, ITR5, ITR4s and ITR3 "Profit and Gain" and "Sale / Gross Receipts of business" sections need to match with ITR.
2. For ITR4 "Profit and Gain" and "Business and Profession" needs to match with ITR.
For ITR6, we would suggest the user to fill the details as follows:
1. Fill "Profit and Gain" from Section “Part B - T1 “Computation of Total Income” Point number 2 (vi) [Total] of ITR.
2. For “Sale / Gross Receipts of business”,fill the details from Part A of Section “Profit and Loss Account” Point number 1 “Revenue from Operations” A (vi) [Total] of ITR.Onward assessment year 2017-18 If you are maintaining your books of account as per indian accounting standards then you need to select the provided option accordingly.
If the ITR type is ITR5, ITR4s or ITR3, we would suggest the user to fill the details as follows:
1. Fill "Profit and Gain" from ITR Section “Part B - T1. “Computation of Total Income” Point number 2 (v) [Total] of ITR.
2. For “Sale / Gross Receipts of business”, fill the details from Section “Profit and Loss Account” Point number 1 “Revenue from Operations” A (iv) [Total] of ITR.
If the ITR type is ITR4, we would suggest the user to fill the details as follows:
1. Fill “Profit and Gain” section from ITR Section “Part B - T1. “Computation of Total Income” Point number 2 (v) [Total] of ITR.
2. Fill the “Business and Profession” section amount from “E1a and E1b” in the ITR.
The seller should quote the final price after taking into account the concessional rate of GST while participating in the Bid. No revision of the price is allowed once the Bid has been opened.
Please note that in certain categories (Quadrant 1 and Quadrant 2 as per CMS 2.0), only OEMs or their Authorized Resellers are allowed to transact at GeM. This is required to ensure that Buyers get authentic products along with the necessary assurances and warranties as offered by the OEMs.
GeM undertakes continuous assessment of performance of OEMs/Resellers offering products in such categories and makes recommendations to expand the number of Resellers based on outcome of such assessment.
To upload your product, follow these steps: login > click on the catalog > click on Products> click on "Add New" > enter Search Category > enter the Category / Product name in search bar and select from drop down> enter General Information> enter the catalog information > offer quantity and price> enter product specification> upload images > click Save / Proceed> Review Terms and Conditions > Click PUBLISH
The Turn Around Time for product approval is for 96 hours for all products.
This situation usually arises, when you upload products in the "wrong category", or with Incorrect specification(s) , Image, Model, Price, etc. Reasons for product rejection can also be checked in the draft or rejected tab of the catalogue. Also If the valid category is not available, you may come back to portal later as new categories are frequently added or may request the prospective buyer to request GeM for category creation.
Brand may be rejected, or put on hold if the representation of the brand name is not correct or consistent with the trademark/authorization letter/website for the category where brand is requested. Hence, it cannot be validated.
You cannot change or add specifications of the product. You have to raise ticket from "Support Desk" if have any concern related to this.
If your product has been rejected due to "incorrect category",you will have to offer your product in the correct category which can be be searched though the seller panel or GeM portal.
You must add correct BIS or Test Report Number. If your product is rejected even though you have provided correct BIS or Test Report Number, then you will have to raise a "Support Ticket" with all the details and relevant documents. You can raise a ticket from "Support Desk" option on the portal.
Major reasons for Product Rejections are:
- Model number which cannot be verified from OEM website
- Product listing in wrong category
- Invalid price range
- Uploading wrong images
- Force fitting the Technical parameters
Once a Seller discontinues a product on the marketplace, the same can’t be relisted/republished.
If the catalog shows "already exists" while adding new product,this means that the catalog has already been uploaded.
Please check if reason for product rejection is notified on the seller panel. If yes, kindly correct the same and re-upload the product for review. If there is no notification, the user may raise a ticket along with the product details , so that case may be escalated to the concerned department.
All Sellers/Service Providers in that category will be able to view Purchase Requisition and can offer a price which should be lower than reference price of Purchase Requisition by clicking on “Offer Price”.
In Purchase Requisition, Seller can only offer discounted price upto a limit of 10% below their market price incase of Products. If the reference price is lower than Seller's market price, Seller is required to update product price in market through their catalog for offering lesser price beyond the discounted limit in Purchase Requisition.
Reference Price is the market price of product/ service carted by the Buyer. Moreover, Seller/Service Provider cannot submit their offer price more than the reference price.
Detailed instructions are available in form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on https://gem.gov.in/training/videos/sellers
You can also refer to further questions under "Bid/RA Participation" section of this FAQ.
In order to participate in a Bid, the seller should have the offering in the required category and the offered product should comply with the allowed values of Golden Parameters mentioned in the bid document.
The seller may raise a support ticket with the BID details, so that the same can be highlighted to the concerned department by the Customer Support.
In this case, the user may try again after 30 - 40 mins or as notified. If the Issue persists, a support ticket may be raised. You can raise a ticket from "Support Desk" option.
EMD of unsuccessful bidders shall be returned by the Buyer within 15 days after the award of contract or expiry of bid validity, whichever is earlier.
The PFMS Unique Code can be updated by clicking on "PFMS Code Verification button" in Bank Details section of Seller Profile.
The pre-requisites for a primary seller/service provider registration are:
1. Constitution Type such as Properitorship, Firm, Company, Trust or Society and Central Government/State Government.
2. Constitution Name.
3. Aadhaar Number or Personal PAN of the user(Authorized signatory of ITR)
4. For Aadhaar based registrations, mobile number which is linked with the Aadhaar is required.
5. Documents such as CIN, PAN, DIPP, UAM, ITR details as per the constitution of the organization may be required for seller registration.
6. Address of the organization.
7. Bank account details of the organization
8. Active email id.
No, Aadhaar is no longer mandatory for Seller Registration. Sellers now also have an option to use Personal PAN for Identity Verification while doing the seller registration.
Yes, registered email id can be changed/updated. Seller can go to ''Profile Update'' under Seller Registration and can change the same.
We would advise you to provide the official email ID of the person managing the account so as to not miss out on important notifications, OTP’s etc.
No, User Id once created cannot be edited or deleted.
Once Seller/Service Provider is registered and account is created on GeM, the Primary user of the Seller/Service Provider can create Secondary User Accounts within Seller/Service Provider Organization with different roles and responsibilities. But it is not mandatory to create secondary users.
Authorized signatory of ITR should be the primary user for a seller/service provider organization.
Organizations whose Date of Incorporation is less than 2 years can be exempted from uploading ITR on GeM Portal during registration.
Your Aadhaar number on GeM is used solely for user verification. You can also register using your personal PAN (Permanent Account Number).
Yes, you can register yourself as a product seller as well as a service provider.
Constitution refers to the type of your organization such as firm, trust/Society & Central Govt., State Govt., company, proprietorship, etc.
If your organization is a partnership firm, you can choose ‘firm’ as a constitution.
Aadhaar number of the person who files the ITR for your organization would be required while registering on GeM.
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters.
If your constitution type is company/firm/trust/Government, you need to provide the organisation PAN. Only if your constitution is Proprietorship, you need to provide the individual's PAN.
For Proprietorship - Name as mentioned in PAN and it should be authorized signatory of ITR.
For Company/Firm/Trust or Society/Center Government or State Government - Organisation name as mentioned in PAN.
There could be two possibilities, either GSTIN is not updated in your profile or it was updated post contract creation. Post Updation, all new contracts would encompass GSTIN.
During registration on GeM, there is an option available for you to select your organisation as a MSE. Then you need to provide UAM and the mobile number or Aadhaar number linked with the UAM.
It is mandatory for all government buyers to purchase a certain percentage of products from MSE every year. Hence, if you are registered as MSME, you have the added benefit of sales.
During registration on GeM, there is an option available for you to select your organisation as a startup. Then you need to provide DIPP number and the mobile number linked with the DIPP number.
DIPP number is required only for Startups.For any startup to register on GeM DIPP number and linked mobile number is mandatory.
All DIPP Certified Startups can register as Sellers/ Service Provider on GeM
The major benefits are:
(i) Relaxation of prior experience and prior turnover.
(ii) Exemption from submitting “Earnest Money Deposit [EMD]
Yes, you can add multiple bank accounts provided one is a primary bank account and the others are secondary bank accounts.
Yes, you can offer products/services on GeM if you are both a reseller and an OEM. However, while uploading your product, you must select whether you are an OEM or a reseller for that particular product.
Entering billing address is important during registration. During invoice generation, you need to select the billing address to proceed further.
The pre-requisites for a secondary seller/service provider registration are:
1. Aadhaar Number or Personal PAN of the user
2. For Aadhaar based registrations, mobile number which is linked with the Aadhaar is required
3. Active email ID
A primary seller needs to follow the below mentioned steps for creating secondary users:
1. Login to account and click on My Team
2. Click on Add secondary user
3. Enter email id of the person you have selected as a secondary user
4. Assign roles to the user such as Participate Bid/RA, Manage Order Fulfillment, Manage Catalogue etc.
5. Click on Add User
The steps to activate a secondary user are:
1. Click on the activation link sent to the secondary user's mail id.
2. Click on the "Verify me Now" link and provide Aadhaar number and mobile number linked with the Aadhaar number
3. Verify Aadhaar by clicking on "Verify Aadhaar"
4. Create a user id and password and click on "Create Account"
It depends on the primary seller registration. If primary seller registration is done through PAN then PAN is required for secondary seller registration as well. Note: ITR is not required for seller registration .It is required for profile updation after getting registered as a primary user.
It depends on the primary seller registration. If primary registration is done through PAN then PAN is required for secondary seller registration. If primary registration is done through Aadhaar then Aadhaar is required for secondary seller registration.
No, primary registration should be carried out by Proprietor only. But, the proprietor can authorize secondary users to carry out activities such as uploading product(s)/ service()s), seeking of brand/product approval, Bid/RA participation, order fulfilment etc.
Yes, the Primary Seller can activate/edit the account of a secondary user.
Yes, a Primary Seller can perform all activities even if he/she has not created any secondary users.
The Vendor Assessment is a facility, mandatory for OEMs, with certain exemptions. The Vendor Assessment Policy covers three distinct aspects of vendors that are captured and validated.
1. The vendors profile related information, which include Personal identity, Nature of business entity, Financial and Professional status. These are validated through online integration.
2. Second aspect is relating to the business entity’s profile with respect to the supplying capacity and past experiences. This is applicable only for Original Equipment Manufacturers (OEM).
3. Third aspect is the performance of vendors in GeM portal. Once registered and validated either as an OEM or authorized re-seller, the credentials are dynamically validated based on their performance and rating on the platform.
As an OEM on GeM, you can initiate Vendor Assessment from your account profile by furnishing required information with respect to Vendor Assessment. This information would be collected through an online form and upon successful submission;
1.Vendor Assessment agency would be assigned for the process.
2. Any requirement for additional documents will be intimated directly by this agency.The required additional documents will be made available on the link provided in the e-mail sent to the vendors. Any updation or change in the status of the information validated at the time of registration or third party assessment shall be enabled for updation by the vendor from time to time with online validation wherever possible.
As an OEM, you can initiate Vendor Assessment Exemption from your account profile by furnishing required information & document with respect to Vendor Assessment Exemption. This information would be collected through an online form and upon successful submission, QCI would validate the information and the document uploaded by the OEM in the 2 working days. Once the details are validated and appoved, the OEM shall be exempted from the Vendor Assessment.
If there’s any disagreement with the report, it can be addressed to the Vendor Assessment Agency within 5 working days of the report being made available to them. In case of dispute/disagreement, the same has to be settled between 15th to 20th day.
No, Vendor Assessment is not mandatory for all the sellers,its only mandatory for OEMs, unless they come under exempted category.
A Vendor Assessment report shall be completed and made available to the Seller within 15 working days after receiving the request for vendor assessment
Vendor Assessment exempted categories are:
1. OEMs having annual turnover of Rs. 500 Crore or more.
2. Central / State PSUs.
3. Vendors of Stationery items (except paper) where average volume of transactions on GeM for the last three years is less than Rs. 20 lakh.
4. KVIC, ACASH, WDO, Coir Board, TRIFED.
5. OEMs who are registered with NSIC (for the category for which registration was obtained)
6. OEMs holding BIS License for the particular product category which are validated through BIS database.
7. Micro and Small Enterprises registered with District Industry Centre (DIC) for the particular product category whose credentials are validated through DIC database.
8. ZED Certified Sellers
M/s Quality Council of India (QCI) have been engaged in conducting vendor assessments.
Vendor exemption can apply multiple times if the previous request marked as failed by the assessment agency(QCI) and if assessment agency (QCI) marked the request as passed then seller can not submit the new request.
The validity of Vendor Assessment shall be for a term of two (2) years from the date of issue. However, any OEM is free to get re-assessed at any point of time during this period. Once re-assessed, the revised Vendor Assessment Rating shall be made available on the GeM Portal for a term of two (2) years from the date of such revision.
To get verified as an OEM, login into GeM, go to My Account → OEM Panel.
Under “Request OEM Authority for Brand” select your category and Brand. Upload relevant documents (Brand Ownership\Trademark documents), and click on Create Request.
GeM team will verify the request and if validated, you will be granted OEM rights for the brand in the selected category.
OEM can check the status of the requests in the ‘All Requests’ section on OEM Panel. GeM approval team will go through the request and take required action.
Request status can be checked under ‘All Requests’ section of OEM panel. The comments area will show the reason for rejection.
You can use the ‘Request New Brand’ option to request for creation of your brand in the category. Follow the steps on the screen to do so.
You can register on GeM as ‘Deemed OEM’ of the brand. In the OEM application process, in the upload documents section, kindly upload the pre-defined Deemed OEM Authorization Letter on OEM’s letterhead duly signed with all required details provided clearly.
As deemed OEM, seller is expected to undertake all responsibilities as an OEM for the brand on GeM. This includes managing catalog sanity, authorized resellers, coverage etc.
If the Seller rejects or fails to accept the Direct Purchase/ L1 order within a specified time, the stock of the product will get marked as ‘0’ for a period of 15 days. For an active listing on the market, the seller would be able to update the stock only after 15 days, from the date of rejection or last day of order acceptance.
EAN stands for European Article Number. This is a barcode standard, a 13 digit product identification code.
SKU stands for Stock Keeping Unit. It is a product and service identification code.
Seller can create a catalogue on GeM. The secondary user can create a catalogue on GeM only if the primary seller authorizes him/her.
If the particular category is not available on GeM , you may either wait for it to be added or you can ask the Buyer who uses your product to make a request to GeM for category addition.
To search for the correct category of your product, you can search your product in the search box during the product upload process. Please read and understand the technical parameters of the category to ascertain that your product is best fitting the chosen category.
If your brand is not available on GeM, you can request for addition of new brand by clicking on "Add New Brand" option. Once it is approved, you will be notified.
Yes, it is possible to upload a product without a brand by selecting the "Unbranded" or "NA"option.
For selected categories, it is mandatory for seller to provide BIS number while uploading the catalogue.
Products shall be reviewed only as per the queue. GeM does not give preference to any product during approval process even if the product is uploaded for an ongoing bid.
If your product is certified by any agency, you can click on "Yes" besides Certified by Agency and provide the certification details along with your product.
As an OEM of your product, please send supporting documents that you are an OEM to "upload.product@gem.gov.in" with the subject line "Brand OEM Documents". The email should mention details and include documents such as registered organization name, brand name(s), GeM product categories and brand ownership documents such as trademark and vendor assesment report. You are also required to enter other information like SKU and HSN in the system.
Yes, it is mandatory for a reseller to upload their authorization documents for the categories where OEMs list the product. Hence, resellers need to map themselves for the same.
Once a product is published, you cannot change any specification apart from the offer price.
Slab discount is a discount offered by the seller on offer price. This is usually offered for slabs of bulk orders and may vary for different bulk quantities of order over and above the price the seller is offering on a unit of product. However, it is not mandatory for a seller to offer slab discount.
For uploading an image, please ensure the following:
a) Upload actual image of the product with clean white background and without watermark, brand logos, or any sort of identification mark
b) Maximum Image size should be 300kb in jpg or png file format
c) Upload three centre aligned images of the product preferably from three product angles
d) Image should comply with the technical parameters
e) Do not add Product description, certifications or specifications to the image
f) Do not upload partial product image, diagrams or sketches
g) Do not Photoshop the image to distort from the original image
h) Do not upload image of bunch of products, upload single product image
i) Do not upload the images of product packaging, carton or outer box.
After product gets publised its not possible to edit catalogue except stocks and price
You can upload PMA/ MI compliant products as per the normal catalog upload process. While uploading the catalog, you will need to input the percentage of domestic content in your product, confirming PMA/ MI compliance.
On GS1 enabled categories, during catalog upload, you can enter the 13-digit number to automatically fetch all the product details from GS1. GS1 can provide key details of a product (Brand. Attributes. MRP etc) based on the 13-digit number (‘GTIN’). You will only need to enter the stock, serviceability and offer price to create your catalog.
The GTIN is usually printed under the barcode on the product’s packaging. You can also contact the brand’s OEM/ manufacturer to get the GTINs for your products.
No, Brand cannot be mapped against any product after the product is live in the marketplace.
The Price Reference document should contain the Company name, Brand and Product Name. Product Brochure/Weblink/ Latest purchase orders displaying the price can be shared as Price Reference document.
MOQ stands for Minimum Order Quantity. It refers to the minimum quantity in an order required by a seller to accept and fulfill the order.
UOM stands for Unit of Measurement. It refers to the unit by which the product is measured , Eg : pieces, kilograms, litres etc
Text field should be filled considering the technical parameter that it pertains to.
On GeM, certain categories are classified in two groups. One set of categories can have only verified OEMs as sellers ('Q1') whereas another set of categories have verified OEMs and resellers (authorized by the OEMs as sellers) ('Q2'). The OEMs are solely responsible for managing their catalogs, coverage on the marketplace & additionally their resellers. This collectively is the CMS 2 system.
Some of the categories that have been moved to CMS 2 Q2 are - Desktop Computers, Laptop-Notebook, Multifunction Machines, Printers, Scanners, Plotter Printers, All in one PC, Computer Servers, Computer Workstation, Blade Server, Chassis for Blade Server, Tape Library, Maplitho Paper, OEM Cartridge/Consumable etc. More categories are being added to this on an ongoing basis
If you are selling as an OEM, you will get an email from GeM Helpdesk. If you are an authorized reseller for a brand, your brand's OEM should inform you about the change.
No, there is no change. All other categories' processes will remain as is.
If the category is in CMS Q1, you are responsible for managing the catalogs for your brand. If the category is in CMS Q2, you are responsible for managing the catalogue as well as authorized resellers for your brand. This is in addition to the responsibilities as a seller defined in GeM GTC.
You can use the Manage Resellers link in the ‘Approved Requests’ table against the category and brand name to manage your resellers.
Resellers can be managed by uploading authorization codes. Go to ‘Manage Resellers’ in the relevant category/brand, which will open the OEM ReSellers Panel page. You can upload and view authorization codes on this page. Once you have uploaded authorization codes, share the same with your resellers. The Reseller would need to authorize themselves using the authorization code from the Reseller Panel on their ‘My Account page’. Once reseller is authorized, you can see reseller’s name against the authorization code on your OEM Panel.
An authorization code is an unique alphanumeric code that an OEM can create and assign to each of their resellers.
You can share the authorization codes with your resellers. The reseller would need to navigate to their My Account page and click on Reseller Panel. On the Reseller Panel, reseller will select the category and brand. In the box titled ‘Authorization No.’, they would need to enter the authorization code and click on ‘Request’. If the authorization code entered by reseller matches with the auth code you have uploaded, a message will be displayed ‘Your AuthCode is successfully validated’. If auth code does not match, a message will be displayed ‘Invalid Auth Code’.
Navigate to ‘My Account’ page and click on ‘Reseller Panel’. On the Reseller Panel, select the category and brand. In the box titled ‘Authorization No’, enter the authorization code and click on ‘Request’. If the authorization code entered matches with the auth code uploaded by OEM, a message will be displayed ‘Your AuthCode is successfully validated’. If auth code does not match, a message will be displayed ‘Invalid Auth Code’.
In this case your OEM may not have uploaded the product. Once the OEM has created the catalog, you can pair with the same. Kindly contact the concerned OEM.
Please complete your seller profile, kindly see some important checks that have to be green- 1. Active bank accounts should be there.
2. Office locations should be there.
3. Tax Assessment details should be there for last 3 financial year.
4. If the seller registered himself as a company, then CIN, directors info has to be there.
5. Seller has to be vendor assessed or exempted from vendor assessment.
Only OEMs can create catalogs in CMS Q2 categories. If you are an authorized reseller, you can still sell a product by pairing with the OEM's catalog in the category.
In CMS Q3 category, OEMs as well as Resellers can upload their catalog and sell on the market. In CMS Q4, any seller can upload their catalog and sell on the market.
In CMS Q2, Resellers authorized by OEMs can only pair and sell on the marketplace. In CMS Q3, OEMs can create catalog and resellers can pair, also Resellers can create a catalog and OEM may approve it.
Login to your account and click on Bid. After login, search your Bid by using the Bid item or Bid Number. Now click on 'Participate',
Product Bid:
1. Select your product(s), cross-check technical bid specifications and save.
2. Enter your product price at per unit level & save.

Services Bid:
1. Submit your offering as per bid requirement, in the provided form, press "Save and Continue"

Verify your bid by OTP authorization.
You can download the EMD document from the bidlist or notification tab. The EMD document should be submitted to your bank (issuing bank), which will then notify the advisory bank provided by the Buyer.
If the Buyer selects “MSE exemption for Years of Experience and Annual Turnover” as Yes during bid creation, only then the exemption is applicable. The same is reflected in bid document.
As per the defined policy, 100% Bid quanity would be awarded to the L1 MSE Seller.
If a Buyer has created PAC (Proprietary Article Certificate) Bid then only those Sellers who are offering product of the Make/Model as specified in the Bid Document are allowed to participate in the Bidding process.
No, it is not possible to change the price once it is encrypted and saved.
No, it is not possible to add/edit technical specification(s) in a Bid.
Yes, consignee location and all other Bid related information will be available in Bid document.
You will have to check the Bid details and upload the product/service offering. Once the product/service is approved on GeM, you can participate in the ongoing Bid.
If the estimated bid value is above Rs. 5 lakhs, EPBG is applicable and if the estimated bid value is above 5 lakhs, EMD is applicable. This is applicable for both, products and services.
Yes, you can participate in that Bid, if the product or service offered by you is approved on GeM and "Participate" button is visible to you.
Yes, the offer submitted by the seller/service provider at the time of Bid participation is inclusive of GST.
Bunch Bid is grouping of connected products or services in a single Bid.
Login to your account and click on "Bids", then click on "Bunch Bid" option to view all Bunch Bids. Select the Bunch Bid you want to participate in and click on "Participate" button.
No, you cannot add or edit technical specification(s) while participating in a Bunch Bid.
Yes, you can edit the offer price on a product unless it has been encrypted before.
You would need to upload your Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Condition and OEM Authorization Certificate.
"Buyer Payment Status: Orange" is mentioned against those Buyers who have not released payments of more than 20 orders and CRAC has been generated for more than 70 days.
"Buyer Payment Status: Red" is mentioned against those Buyers who have not released payments of more than 30 orders and CRAC has been generated for more than 70 days.
Yes, participation from the Bid/ RA can be withdrawn by the Seller/ Service Provider using the "Withdraw" option.
Turnover criteria as eligibility for bid participation is decided by the buyer. GeM has capped the required turnover at 0.5 times the estimated value of the Bid.
The buyer may chose for such an exemption in bid. If exempted, Registered MSEs and Startups are exempted from turnover and experience conditions, the same is mentioned in the Bid document.
· Technical Offering : In this, sellers are required to submit their technical offering without quoting price.
· Financial Offering : All sellers who are technically qualified will be invited to submit their prices and participate in the RA.
Login to your account and click on Ongoing Bids/RA through Bids. Search the RA by using the RA item or RA Number. Click on 'Participate'. Select your product & cross-check Technical Bid Specifications and save. Verify your bid by clicking on "Verify OTP".
Login to your account and click on Ongoing Bids/ RA through Bids. Now search your RA by using the RA item or RA Number. Click on 'Offer Price' and complete OTP verification. Enter your product/ service price at per unit level & save it. Revise and submit prices in compliance with RA decrement rules.
No, it is not possible to add/ edit technical specification in RA, once technical offering has been verified.
Yes, you can download the RA document where all the RA related information and consignee details are available.
If you participate in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
Yes, it is possible to re-participate in RA by reducing prices in accordance with RA decrement rules.
While converting BID to RA, L1 price of Bid is set as reference price for the RA.
In this case RA will auto extend by 15 minutes. It can be extended from minimum 3 to maximum 10 times.
Yes, Seller/Service Provider can re-participate in the Bid/RA after withdrawal. Re-participation is allowed only for a maximum 2 times.
Yes, it is possible to re-participate in Bid to RA by reducing prices in accordance with RA decrement rules.
Only those Sellers whose price offering is amongst the top 50% of technically qualified sellers, will receive an invitation for RA participation.
In case of a tie for L1 position, Buyer has to mandatorily go for a RA.
No, you cannot accept or Decline an Order placed through Bid/RA. All Orders placed through Bid/RA are deemed accepted as Seller has participated in the Bid/RA and agreed to the Terms and conditions.
Yes, you can accept or Reject the Direct Purchase order.
You must accept or decline an order within 3 Calendar days. Post expiry of 3 calendar days, the order is auto cancelled.
Please follow the steps mentioned below to accept an order:
1. Login with User id and Password.
2. Click on 'Order'.
3. Search your order number you want to accept or Decline and click on 'Accept' or 'Decline' option.
4. Click on 'Proceed to E-sign / Verify OTP' and verify it by entering OTP.
Please follow the steps mentioned below in order to download a contract:
1. Login with User Id & Password and submit
2. Click on 'Order'
3. Search your order number for which you want to download the contract and Click on 'View Details'
4. To download the contract, click on 'Download Contract'.
Seller can add their multiple billing addresses in the Profile page through Office Location tab, and can select, at the time of billing, the desired address amongst the addresses provided in Profile.
Please follow the steps mentioned below to generate an invoice:
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to generate an invoice and click on 'View Details'
4. Click on 'Generate' and enter invoice details like Supply Quantity, CGST, SGST, Cess, etc.
5. Check all the details of the invoice and click on 'Create'.
Yes, you can generate multiple Invoices for an Order
You can view the Generated Invoices in 'Shipmentwise' view avaliable in Order Details. Follow the Steps below to view an Invoice: 1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to view an invoice and click on 'View Details'
5. Click on 'Shipmentwise' option to view all the generated invoices for the selected Order.
5. Click on 'Download' option to download the Invoice
Only Supplier Invoice Number, Mode of Displatch and Billing address can be edited in an Invoice. Rest of the Information is non editable.
Please follow the steps mentioned below to generate an invoice:
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to regenerate an invoice and click on 'View Details'
4. Click on 'Regenerate' option avaliable for an Invoice
5. Check all the details of the invoice and click on 'Regenerate'
You can view the CRAC and Payment Details in 'Shipmentwise' view avaliable in Order Details. Follow the Steps below to view an Invoice: 1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to view an invoice and click on 'View Details'
5. Click on 'Shipmentwise' option to view all the generated invoices for the selected Order
5. Click on 'View Details' option to view the details of CRAC and Payment
You should login to the account and select View Profile. You can update billing address under Office Location. Once the Billing Address is updated on your profile, the same would be available for selection while generating an Invoice.
You can login to the account, click on the order for which delivery date needs to be updated and then click on "Shipment wise" to select the delivery date.
For Orders where the Buyer has asked for ePBG to be submitted, the ePBG Request document can be generated from Order details. Please follow the steps mentioned below :
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to download the ePBG request document'
4. Click on 'Downlod' option avaliable in ePBG details section
Once you receive the ePBG document from the Bank, you can upload the same in Order Details. Follow the steps below:
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to Upload the ePBG document'
4. Click on verify option avaliable in ePBG details section
5. Specify the ePBG details and upload the document.
You would not be allowed to generate the Invoice till the ePBG is uploaded on GeM. The GeM would verify the ePBG uploaded by you with the Bank.
"The transaction charge will be paid by the Seller / Service Provider:
a) before order acceptance in case of Direct purchase
b) before invoice generation for Bid/RA orders"
Transaction charges would be applicable on all contracts valued Rs.5 lacs or more after a seller reaches the Seller Merchandise Value of INR 20 lacs as mentioned in the Transaction charges Policy.
The Transaction charge would be paid online. The Seller / Service Provider would have the option to pay by Net banking, NEFT, RTGS.
"The Transaction Charges consist of two components mentioned below. In addition, The GST of 18% would also be applicable on Transaction Charges:
a) A one-time charge titled “Annual Milestone Charge” shall be levied @ 0.5% on all sellers clocking a threshold Seller Merchandise Value. of Rs. 20 lacs in each financial year.
b) For all the sellers who have clocked the threshold seller merchandise value, a Transaction Charge shall be levied on all orders equal to or above Rs. 5 lakhs. For Transaction charges rates, please refer the transaction charges policy."
Yes, the Seller / Service Provider will get the receipt/Tax Invoice on successful payment of the transaction charge.
Seller / Service Provider will not be able to accept the contract before paying the Transaction charges (if transaction charges are applicable). For Contracts Placed through Bid/RA, the Seller/Service Provider would not be able to generate the Invoice before paying the Transaction charges.
The following Sellers/Service Providers are exempted:
1) Khadi and Village Industries Commission
2) ACASH
3) TRIFED
4) WDO
5) Coir Board
The new Transaction charges policy would become effective from 1st June 2020
The new Policy of Transaction charges would become effective from 1st June 2020 and would be applicable on all orders placed on or after 1st June 2020 and all bids published on or after 1st June 2020.
For all the Orders placed before 1st June 2020 and bids published before 1st June 2020, the Transaction charges as per the old Transaction charges policy would be applicable.
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